How to Close FASTag Account of a Used Car 

If you’ve purchased a used car with an active FASTag account, or you wish to deactivate your FASTag account for any reason, it’s essential to follow the right steps to avoid future toll deductions or misuse. Here’s a detailed guide:

Steps to Close FASTag Account of a Used Car

Identify the FASTag Issuing Bank/Provider
FASTags are linked to specific banks or service providers (e.g., ICICI, HDFC, Axis Bank, Paytm, etc.). Look for the issuer: 
Check the email or SMS notifications received for toll deductions. 
Inspect the FASTag sticker on the car for issuer details. 

How to Close FASTag Account of a Used Car 

If you’ve purchased a used car with an active FASTag account, or you wish to deactivate your FASTag account for any reason, it’s essential to follow the right steps to avoid future toll deductions or misuse. Here’s a detailed guide:

Steps to Close FASTag Account of a Used Car

Identify the FASTag Issuing Bank/Provider
FASTags are linked to specific banks or service providers (e.g., ICICI, HDFC, Axis Bank, Paytm, etc.). Look for the issuer: 
Check the email or SMS notifications received for toll deductions. 
Inspect the FASTag sticker on the car for issuer details. 

Contact the Issuer

Once you know the issuing bank/provider, contact their customer support. You can find the customer care number or email on their website or mobile app. 

Submit a Closure Request

Provide the following details to close the FASTag account: 
Vehicle Registration Number (VRN). 
FASTag Customer ID or Wallet ID (from the app or bank account). 
Proof of identity (e.g., Aadhaar, PAN, or driving license). 
Proof of ownership transfer if you’ve sold the car. 

Clear Pending Dues

Ensure all toll dues are cleared. The issuer will check for pending payments and settle them before closure. 
Refundable security deposits (if any) will be returned to your registered bank account after the FASTag is deactivated. 

Deactivation Confirmation

The issuer will deactivate the FASTag account after processing your request. 
You will receive a confirmation email or SMS for the account closure. 
Remove the FASTag Sticker
Once the account is closed, physically remove the FASTag sticker from your vehicle’s windshield to avoid confusion or unauthorized toll charges. 

FAQs on Closing FASTag Accounts

Why should I close the FASTag account when selling a car?

Closing the FASTag account ensures that the new owner cannot use your linked account for toll payments. Leaving it active can lead to unauthorized toll deductions from your account. 

Can I transfer the FASTag to the new owner ?

No, FASTags are non-transferable. The new owner must apply for a new FASTag under their name. 

How long does it take to close a FASTag account ?

The process usually takes 2-5 business days, depending on the bank or provider. 

What happens to the remaining balance in the FASTag wallet ?

The unused balance and security deposit (if applicable) will be refunded to your registered bank account or wallet after closure. 

Can I close the FASTag account online ?

Yes, many providers offer online account closure through their website or app. You may need to upload scanned copies of required documents. 

What if I don’t know the FASTag issuer ?

Check the car’s windshield sticker for the issuer’s name.  Alternatively, call the NHAI FASTag Helpline at 1033 for assistance. 

Can I close the FASTag account without visiting the bank ?

Yes, you can initiate the closure through email or phone. Some banks also provide customer service portals or apps for account management. 

What documents are required to close the FASTag account ?

A copy of your vehicle registration certificate (RC). 
Proof of identity (Aadhaar, PAN, etc.). 
Application or request form provided by the issuer (if applicable). 

Can I reuse the FASTag on another car ?

No, FASTags are vehicle-specific and cannot be transferred. For a new car, apply for a new FASTag. 

What if the new owner uses the FASTag before I deactivate it  ?

Any toll charges incurred before deactivation will be deducted from your account. It’s important to deactivate the FASTag immediately after selling the car. 

Tips

Always deactivate the FASTag before handing over the vehicle to the buyer. 
Keep a record of the deactivation confirmation for future reference. 
Inform the buyer to apply for a new FASTag to avoid toll payment issues.